Refund Policy

Kyross - Your Style, Our Passion
At Kyross, customer satisfaction is our top priority. We are committed to providing high-quality clothing and a seamless shopping experience. If you are not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Refunds
You may request a refund under the following conditions:
The item is unused, unwashed, and in its original condition.
The item must have its original tags and packaging intact.
The refund request is made within [insert days, e.g., 14 days] of receiving the order.
The item received is defective, damaged, or incorrect.

2. Non-Refundable Items
We cannot process refunds for the following:
Items marked as final sale or clearance.
Items without original tags or packaging.
Customized or personalized clothing.

3. How to Request a Refund
To initiate a refund:
Contact us at Email - kyross1406@gmail.com with your order details.
Provide proof of purchase (order confirmation or receipt) and photos if applicable (e.g., for damaged items).
Ship the item(s) back to us at the address provided by our team. The return shipping costs are non-refundable unless the issue was due to our error.

4. Refund Processing
Once we receive the returned item and inspect it, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and the amount will automatically be credited to your original method of payment within [insert timeline, e.g., 7-10 business days].

5. Exchanges
If you wish to exchange an item for a different size or color, please contact us at [support email or phone number]. Exchanges are subject to stock availability.

6. Late or Missing Refunds
If you haven’t received your refund after the specified processing time:
Check your bank account or payment provider.
Contact your bank or credit card company, as it may take some time for the refund to reflect.
If you’ve done the above and still haven’t received your refund, please contact us at [support email or phone number].

7. Contact Us
For further assistance, please reach out to our support team at:
Email: kyross1406@gmail.com
Phone: 9512476710
Address: 215, Marvella Corridors Complex, vesu, surat.
Thank you for choosing Kyross. Your style journey matters to us!